Privacy Policy
Last Updated: January 20, 2025
1. Introduction
Welcome to My Luxury UK ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
2. Information We Collect
2.1 Personal Information
We collect information that you voluntarily provide to us when you:
Create an account
Make a purchase
Sign up for our newsletter
Contact our customer service
Participate in surveys or promotions
This may include:
Name and contact details (email address, phone number, shipping address)
Payment information (processed through secure third-party payment providers)
Purchase history
Communication preferences
Account credentials
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
IP address
Browser type and version
Device information
Cookies and usage data
Geographic location (country/region level)
3. How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you about your purchases
Send promotional offers (with your consent)
Improve our website and services
Protect against fraud
Comply with legal obligations
Provide customer support
Personalize your shopping experience
4. Information Sharing
We may share your information with:
Payment processors and shipping providers to fulfill orders
Marketing and analytics partners (with your consent)
Legal authorities when required by law
Professional advisers (accountants, lawyers)
We never sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
SSL encryption for data transmission
Secure storage systems
Regular security assessments
Limited staff access to personal data
Regular security training for employees
6. Your Rights
Under UK and EU data protection laws, you have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your data
Object to processing
Data portability
Withdraw consent
Lodge a complaint with the Information Commissioner's Office (ICO)
7. Cookies
We use cookies to:
Remember your preferences
Analyze website traffic
Personalize content
Improve site functionality
You can manage cookie preferences through your browser settings.
8. International Transfers
We may transfer your data to countries outside the UK/EEA. When we do, we ensure appropriate safeguards are in place through:
Standard contractual clauses
Adequacy decisions
Other legal mechanisms
9. Data Retention
We retain your personal information for:
Active accounts: Duration of account activity
Completed orders: 7 years (for tax purposes)
Marketing communications: Until consent withdrawal
Inactive accounts: 2 years of inactivity
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect data from children.
11. Changes to Privacy Policy
We may update this policy periodically. We will notify you of significant changes via email or website notice.
12. Contact Us
For privacy-related inquiries:
Email: support@myluxuryuk.com
13. Legal Basis for Processing
We process your data based on:
Contract performance (processing orders)
Legal obligations (tax records)
Legitimate interests (security, fraud prevention)
Consent (marketing communications)
14. Additional Rights for UK/EU Residents
UK and EU residents have additional rights under GDPR and UK Data Protection laws, including:
Right to restrict processing
Right to object to automated decision-making
Right to lodge complaints with supervisory authorities