Return & Refund Policy
Last Updated: January 20, 2025
Overview
At My Luxury UK, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return an item, and we've made our return process as simple as possible while maintaining the integrity of our luxury products.
Return Window
You have 30 days from the date of delivery to return your item(s)
Items must be returned in their original condition with all tags attached
All original packaging, dust bags, authenticity cards, and accessories must be included
Condition Requirements
All returned items must be:
Unworn and unused
In their original packaging
Include all original tags and labels
Free from perfume, deodorant, makeup, or other marks
Not altered or washed
Include all original accessories and documentation
Non-Returnable Items
The following items cannot be returned:
Intimate apparel and swimwear for hygiene reasons
Personalized or custom-made items
Face masks and other personal protective equipment
Sale items marked as "Final Sale"
Items with removed security tags
Gift cards
Return Process
Step 1: Initiate Your Return
Log into your account at myluxuryuk.com
Go to your order history
Select the item(s) you wish to return
Fill out the return form stating your reason for return
Step 2: Packaging
Place the item(s) in their original packaging
Include the original invoice or packing slip
Ensure all original tags and accessories are included
Seal the package securely
Step 3: Shipping
Print the return label we provide
Drop off the package at an authorized shipping location
Keep your return tracking number for reference
Refund Process
Standard Refunds
Refunds will be processed within 5-7 business days of receiving your return
The refund will be issued to the original payment method
Original shipping charges are non-refundable unless the return is due to our error
Return shipping costs are the responsibility of the customer unless the return is due to our error
Store Credit
You may opt to receive store credit instead of a refund
Store credit will be issued for the full amount of the purchase
Store credit is valid for 12 months from the date of issue
Exchange Policy
Direct exchanges are not available
If you wish to exchange an item, please return it for a refund and place a new order
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact our customer service within 48 hours of delivery
Provide photos of the damage or incorrect item
We will arrange for a return shipping label at no cost to you
A full refund including original shipping charges will be processed
Or we will send a replacement item if available
International Returns
International returns are accepted within the same 30-day window
Customer is responsible for return shipping costs and any customs duties
Please use a trackable shipping service
International returns typically take 10-14 business days to process
Holiday Returns Policy
Items purchased between November 1 and December 24 may be returned until January 31
Standard return conditions apply
This extended return window is for the holiday season only
Quality Guarantee
We stand behind the quality of our products. If you experience any quality issues:
Contact our customer service team
Provide detailed information and photos of the quality concern
We will assess each case individually
Valid quality issues will be addressed with either a repair, replacement, or refund
Contact Us
For any questions about returns:
Email: returns@myluxuryuk.com
Phone: [Insert Contact Number]
Live Chat: Available on our website 9am-5pm GMT, Monday-Friday
Right to Refuse Returns
We reserve the right to refuse returns that:
Do not meet our condition requirements
Are returned outside the return window
Show signs of wear or use
Are missing original tags, packaging, or accessories
Updates to Return Policy
We reserve the right to modify this return policy at any time
Any changes will be posted on our website
The policy in effect at the time of purchase will apply to that order